Our client is seeking a Customer Service Representative to handle client interactions and ensure timely and professional resolution of account-related inquiries. The ideal candidate is a goal-driven and resourceful communicator with strong listening skills and the ability to navigate complex client needs.

Salary + Additional Benefits:

• $20/hr
• Medical, Dental, Vision, Life Insurance

• Take inbound and outbound phone calls to collect past due accounts.
• Negotiate payment terms, set up payment plans, and process payments.
• Monitor debtor accounts and follow-up to ensure payments are made in a timely manner.
• Utilize various skip tracing techniques and collection strategies to locate the right parties.
• Review accounts to identify adjustments, discrepancies and create a request for resolution.
• Handle debtor disputes and overcome objections.
• Perform all other duties as assigned.

• Previous experience in customer service and collections within a call center environment
• High School Diploma or GED
• Availability of overtime as needed
• Basic computer skills and math skills required
• Knowledge of FDCPA, HIPAA, state and local collection laws and the ability to be licensed in all states is required
• Excellent written and verbal communication skills