A rapidly expanding waste management company is looking for a Spanish Bilingual Customer Service Representative to handle incoming calls related to service inquiries, account setup, payment processing, and providing information about its products and services.
                                               
Salary: $18-19/hr
Location: Central Houston – In Office
Type of Position: Temp-to-Hire

Responsibilities:

• Answer and manage high volume inbound calls.
• Open and maintain customer accounts by recording account information.
• Resolve product or service problems by clarifying the customer's complaint; determine the cause of the problem; select and explain the best solution to solve the problem; expedite correction or adjustment; follow up to ensure resolution.
• Identify and assess customers' needs to achieve satisfaction.
• Provide accurate, valid, and complete information by using the right methods/tools.
• Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
• Follow communication procedures, guidelines, and policies.
• Resolve customer complaints via phone, email, or mail.
• Greet customers warmly and ascertain problem or reason for calling.
• Take payment information and other pertinent information such as addresses and phone numbers.
• Work with customer service manager to ensure proper customer service is being delivered.
• Close out or open call records.
• Compile reports on overall customer satisfaction.
• Communicate changes in policies or renewals.

• Full fluency in Spanish and English required
• High school diploma or equivalent
• Proven customer support experience within a call center or high-volume industry required
• Strong phone contact handling skills and active listening
• Excellent reasoning skills
• Customer orientation and ability to adapt/respond to different types of personalities
• Excellent verbal and written communication skills
• Ability to multitask, prioritize, and manage time effectively
• Ability to work in office Monday – Friday 8am-5pm and rotating Saturdays 8am-12pm