A leading distributor is seeking a Customer Service Representative to support supply chain operations and ensure seamless product distribution to clients. The ideal candidate is a proactive and detail-oriented communicator with a strong grasp of logistics and customer support. Communicating effectively, the new team member will strengthen vendor and customer relationships by managing order flow and resolving issues while ensuring timely coordination between sales, warehousing, and invoicing functions.

Salary + Additional Benefits:

• $70,000-$75,000 + Bonus
• PTO & 10 Holidays
• Medical, Dental, Vision

• Provide high-level customer service while aligning with broader organizational goals.
• Build and maintain strong relationships with internal teams, external partners, and service providers to support business continuity and growth.
• Coordinate end-to-end order fulfillment, ensuring seamless collaboration across supply chain partners and logistics providers.
• Serve as a reliable and collaborative team member—flexible in multitasking, cross-training, and supporting colleagues as needed to drive overall team success.
• Offer proactive operational and logistical support to the commercial/sales function.
• Identify and implement process improvements that elevate service quality, optimize costs, and expand revenue opportunities.
• Maintain effective communication and coordination with customers, vendors, logistics facilities, and other stakeholders to ensure accuracy and efficiency in order execution.
• Manage customer accounts to ensure satisfaction across products, delivery, and service touchpoints.
• Coordinate inbound and outbound logistics using various transportation methods.
• Oversee third-party logistics providers and carriers to meet service requirements.
• Assist with product forecasting and support sales team planning efforts.
• Contribute to continuous improvement efforts focused on operational efficiency and customer experience.
• Collaborate with marketing, sales, and leadership on projects related to service strategy, customer insights, and communication initiatives.
• Process orders in the enterprise resource planning (ERP) system and prepare logistics for fulfillment.
• Select appropriate transportation providers based on cost, equipment needs, and availability. Leverage available systems for freight scheduling where applicable.
• Confirm inventory availability with suppliers and production partners to support timely deliveries.
• Maintain accurate pricing and cost data in internal systems, in coordination with pricing and finance teams.
• Gather delivery data such as weights and analysis for accurate invoicing and documentation.
• Assist with verification of freight and vendor invoices; resolve discrepancies as needed.
• Partner with accounts receivable to resolve customer billing issues and ensure timely payment.
• Submit documentation for adjustments such as credits, debits, or invoice corrections, as required.
• Provide cross-functional backup within the customer service team and participate in training to support team flexibility.
• Complete additional duties and special projects as assigned by leadership.

• College degree strongly preferred
• Minimum of 5 years of experience in one or more of the following areas: customer service, logistics, transportation, warehousing, distribution, inventory or materials management, import/export operations, international logistics, production planning, rail operations, or overall supply chain coordination
• Familiarity with enterprise resource planning (ERP) systems; experience with modern ERP platforms is a plus
• Strong interpersonal skills with a professional demeanor
• Excellent verbal and written communication skills in English
• Confident and clear communicator, capable of engaging effectively in both one-on-one and small group settings with internal teams and external partners
• Highly organized with strong attention to detail and accuracy
• Proficient in Microsoft Office applications, especially Excel for data analysis, and skilled in using tools such as Outlook and Word for professional communication and documentation
• Ability to effectively manage and prioritize tasks in a fast-paced environment